When starting a new firm or establishing a new office space, most business owners concentrate on choosing a strategic location, buying furniture, and training their employees. A business phone system, however, is one thing that nobody thinks about during the initial planning stage. Businesses often consider it secondary, and at times don’t think it to be even necessary. But, are they right in thinking like this? Of course NO! The reality is that a business phone system can make or break a company’s success and contribute exceptionally to its productivity.
How is a business phone system beneficial?
So, what are the benefits of using business phone systems and how can you use it for the success of your organization? Are they even productive for your organization? Here is everything you need to know about it.
1. Helps to deliver outstanding customer service
One of the significant reasons to have a phone system for your small business is to improve the quality of your customer service. It also gives your organization a competitive edge over your rivals by assisting you in implementing consumer-centric initiatives.
You can reach out to your clients or prospects immaterial of their geographical location via a business phone system. You can accept calls from them without any hassle. It is important to understand the importance of creating connections within your industry. It could go on to strengthen your relationship with your stakeholders while encouraging brand loyalty.
2. Makes way for an organized phone system
Small firms without an organized and up-to-date phone system often face the dilemma of irrelevant calls. Certain employees receive calls from clients with questions that are unrelated to their industry. Employees get clueless about answering such queries. You can tackle this problem with an enterprise directory approach. It would be simpler to identify the correct personnel to solve a specific problem with this technology because it provides an updated presence status.
A small business phone system provides rapid and effective connections with clients and prospects, thus relieving stress on employees.
3. Improves employees’ productivity
A business phone system is all about a central communication system that could boost the efficiency and productivity of your employees. The fundamental reason is that business phone systems allow for quick and effective inter-company communication. It is helpful for organizations having several office locations since it makes it easy to transfer calls from one phone to another, allowing all employees to remain in loop.
Your calls are already connected over the internet if your company uses IP telephony. You can shift your phone from the office PBX to a GSM, Wi-Fi, or wireless network with an effective business phone system. VoIP provides you with the features of a virtual or IP PBX. It allows you to employ call forwarding, answering, and messaging without buying extra hardware.
IP telephony also allows you to route business calls to your mobile or home phone, allowing clients to reach you using familiar numbers. Of course, your employees can communicate with clients from wherever they are, allowing them to be more productive.
4. Enables to leverage the power of connectivity
Being productive in an organization implies being willing to cooperate. As per reports, around 86% of employees at organizations included in the 2019 Fortune 100 ‘Best Companies to Work For’ trust their company’s employees to work together.
To cooperate, you must communicate. A good corporate phone system allows everyone to communicate using a primary way. It also serves as the foundation for video conferencing and team management applications that work together to boost the company’s productivity.
5. Offers full-featured communication reporting
A phone system can also include analytical features such as full-featured reports, which holds high value among the attentive businesses. These reports will address internal and external communications along with their usage and efficiency. Such reports are instrumental in increasing the competence of your company thus enhancing your entire business operation.
6. Provides relief from work-related stress
A business phone system allows for call routing, voicemail setup, and the flexibility to answer both customer and inter-company calls at any time and from any location. Evidently, they work effectively to set you and your employees free from stress.
Furthermore, because the vendor of a cloud or on-premises business phone system delivers help and assistance, you do not need to spend additional funds on staff training past basic troubleshooting. This also emancipates you from the hassle of looking out for a reputable IT specialist because the vendor will have its experts on hand to resolve any challenges.
7. Streamlines your company’s workflow
A business phone system can help to speed operations by:
- Adding a new branch for cooperation
- Adding a new platform user, and
- Updating contact information
Usually, these adjustments may exert undue pressure on both the employers and the employees, especially if they coincide with other commitments. These factors are harmful to a company’s success. The best phone system can take care of these workflow aspects, thus allowing you and your staff more time to focus on developing your business.
Get Business phone system from 10 Digits
When it comes to opting for a Business phone system, you can always trust 10 Digits. Whether you are looking for an onsite or a cloud hosted phone system, this reputed organization offers them all. You can count on 10 Digits for the best rates, services and the phone system for your business. Whether you work from home or office, it serves all types of requirements regarding the business phone system.
Bottomline
Phone systems have become more important than ever in the success of any business. As an instant benefit of this technology, it also provides data protection, which is scalable with the growth of a company. All these variables are helpful in making your organization succeed in an increasingly competitive market.
State-of-the-art voice systems, hardware, handsets, headsets, and soft-phone apps are all part of excellent business phone systems. It is just as much about the hardware as it is about the software. All these pieces work together to achieve the same goal: boosting productivity by making it simple for employees to communicate internally and externally. Getting your business phone system from 10 Digits would be even more convenient and beneficial for the productivity of your organization.