Privacy Policy
10 Digits respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request services, communicate with our team, or otherwise interact with 10 Digits.
This information may include:
- Name
- Business or company name
- Telephone and mobile phone number
- Email address
- Service and support request information
- Communications you send to or receive from us
- Other information you choose to provide
We may also collect limited technical information associated with use of our website and services, such as browser, device, and basic website usage information.
2. How We Use Your Information
We use personal information for legitimate business and service purposes, including to:
- Provide managed IT, communications, and support services
- Respond to questions, inquiries, and support requests
- Communicate about requested services and appointments
- Provide account and service-related information
- Operate, maintain, and improve our services
- Protect our systems, customers, and business from misuse or security threats
- Meet legal, regulatory, and compliance requirements
10 Digits does not sell or rent your personal information.
3. SMS and Text Messaging
10 Digits provides conversational SMS messaging for customer care, support, account assistance, service inquiries, and responses to customer requests.
Customers may initiate a conversation by voluntarily sending a text message to our published business texting number:
10 Digits Text Messaging
Text Number: (281) 936-8221
By texting 10 Digits at (281) 936-8221, you consent to receive conversational SMS messages related to customer support, account assistance, service inquiries, and services you request.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
We use SMS primarily for conversational communications associated with an inquiry, support request, account matter, or service requested by the customer. We do not use this customer-care SMS opt-in method to send unsolicited marketing messages.
You may opt out of SMS communications at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you subsequently opt in again. You may reply HELP for assistance.
4. Mobile Information and SMS Consent
We recognize that mobile telephone information and SMS consent require additional protection.
Mobile information, including phone numbers, SMS opt-in data, and SMS consent information, will not be sold, rented, shared, or transferred to third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
We may disclose information to service providers that help us deliver and operate our messaging services, such as telecommunications carriers, messaging platform providers, and other vendors necessary to transmit or process communications.
Such service providers receive information only as reasonably necessary to perform services on our behalf and are not authorized by us to use your SMS consent information for their own marketing purposes.
5. How We Share Information
We may share personal information with trusted vendors and service providers when reasonably necessary to operate our business and provide services to you.
These providers may include companies that assist with:
- Telecommunications and SMS delivery
- Cloud and hosting services
- Email and business communications
- Customer support and service delivery
- Security, monitoring, and fraud prevention
- Business administration and payment processing
We may also disclose information when required by law, regulation, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, security, and property of 10 Digits, our customers, or others.
We do not sell personal information to third parties for their independent marketing purposes.
6. Data Security
10 Digits uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we work to protect personal information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, meet contractual obligations, and comply with applicable legal and regulatory requirements.
8. Your Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.
SMS recipients may opt out of text messaging at any time by replying STOP to a message from 10 Digits.
9. Third-Party Services and Links
Our website or communications may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and 10 Digits is not responsible for the privacy practices of third-party websites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal and regulatory requirements.
When changes are made, the updated policy will be posted on this page and the "Last Updated" date will be revised.
11. Contact Us
If you have questions about this Privacy Policy, your personal information, or 10 Digits SMS communications, please contact us.
