Customer Billing

The person responsible for managing your company’s portal access should receive the Customer administrator invitation and create their own login. They can then invite colleagues with separate logins to view and pay invoices.

If the first invitation should go to someone else, contact 10 Digits Accounting and we’ll send a new one. Please don’t forward invitation links or share a login.

1. Find the invitation from accounting@10digits.net. Its subject starts with “You’re invited to BillLink” and names your company.
2. Select Set up your account within 72 hours. If it has expired, ask 10 Digits or your company’s customer administrator for a new invitation.
3. Enter your name and create a password with at least 12 characters, then confirm it. Use the eye icon if you need to check what you typed.
4. Select Create account. Customer administrators then set up an authenticator app and save their recovery codes.

Each invitation is for one person and works once.

1. Open acct.10digits.net and enter your email and password.
2. If prompted, enter the current code from your authenticator app.
3. The Dashboard shows Balance due, Past due, Next due and Last payment.
4. Use the menu to open Invoices, Payments, Statements, Account Info, Support or the User Guide.

You see only the company accounts you have permission to access.

1. Select Invoices.
2. Choose Open for invoices with a balance, or All to include paid invoices.
3. Select an invoice number or View to see its items, dates, total and balance.
4. Select Download PDF to save a copy.

An invoice is an individual bill. A statement summarizes account activity for a date range, including charges, payments, credits and balances.

1. Open the invoice under Invoices.
2. When available, select the Pay $… online button showing the balance. Intuit’s secure payment page opens in a new tab.
3. Follow the instructions on that page. It shows the payment methods available.
4. Keep your confirmation and check BillLink later for the updated payment and balance.

BillLink never sees or stores card or bank details. Payment takes place on Intuit’s page.

Online payment is not available for every invoice. If an invoice has no payment button, contact us through Support in BillLink or email accounting@10digits.net for other ways to pay.

Your payment appears after QuickBooks records it and BillLink syncs. This usually takes a few minutes; scheduled syncs run about every 15 minutes.

An unchanged balance does not mean the payment failed. Check your confirmation before trying again. If the payment still looks wrong, contact 10 Digits with your invoice number and payment date.

Select Payments to review dates, amounts, methods, references and the invoices each payment was applied to. Some columns are hidden on smaller screens.

1. Select Statements.
2. Choose the From and To dates. The start date can’t be after the end date.
3. Review the opening balance, charges, payments and credits, the closing balance and the aging summary.
4. Select Print or save as PDF. In your browser’s print window, choose a printer or the option to save as PDF.

A Customer user can view and pay bills, see payment history, and download invoices and statements. Customer users sign in with an email and password.

A Customer administrator can do those tasks and also invite or remove colleagues and request billing email, phone or address changes. Customer administrators must also use an authenticator app.

If you don’t see a change or invitation button, ask your company’s customer administrator or contact 10 Digits.

1. Open Account Info. Under People with access, select Invite.
2. Enter your colleague’s email and choose Customer user or Customer administrator, based on the access they need.
3. Select Send invitation. Their setup link lasts 72 hours.

To remove a colleague, select Remove access next to their name and confirm. To cancel an invitation that hasn’t been accepted, select Revoke invitation. These actions require the Customer administrator role.

1. As a customer administrator, open Account Info. Under Billing email, select Request a change.
2. Enter the new address and select Send code.
3. Enter the six-digit code sent to the new address and select Verify. The code expires after 15 minutes.
4. Check Change requests for progress and notes from 10 Digits.

The current billing address gets a notice with a link to cancel the change. 10 Digits reviews the request and updates the accounting record, so it isn’t immediate. This changes where bills are sent, not your login email.

1. As a customer administrator, open Account Info.
2. Under Contact details, select Request a change.
3. Correct the phone number or address lines and select Send for review.
4. Check Change requests for progress.

Customer administrators must use an authenticator app. Customer users sign in with a password only.

1. On the Set up two-step verification screen, select Start setup.
2. In Microsoft Authenticator, Google Authenticator or a similar app, add an account and scan the QR code. If you can’t scan it, type in the setup key shown under the code.
3. Enter the six-digit code from the app and select Turn on two-step verification.
4. BillLink shows 10 recovery codes. Store them somewhere safe, then select I’ve saved them, continue.

If you can’t use your authenticator, select Use a recovery code at sign-in. Each code works once. If you have neither the app nor a recovery code, contact 10 Digits and we’ll reset your authenticator so you can set it up again.

1. Select Forgot your password? on the sign-in page.
2. Open the reset link in your email within 30 minutes.
3. Choose a new password and sign in again.

Check spam or junk mail and confirm the email address with 10 Digits or your company’s customer administrator. Invitation links last 72 hours. Ask for a new invitation if yours has expired.

After 10 wrong passwords, the account locks for 15 minutes. Wait before trying again, or use Forgot your password?

For security, you are signed out after 30 minutes without activity, and after 12 hours in any case. Sign in again to continue.

Your billing records may still be completing their first sync. If they remain unavailable, contact 10 Digits so we can check your account.

1. Sign in to BillLink and select Support.
2. Enter a subject, an invoice number if relevant, and your message.
3. Select Send to 10 Digits. We reply by email.

You can also email accounting@10digits.net or call (346) 406-1441, Monday–Friday, 9 a.m.–5 p.m. Central.

Include your company name, what you were trying to do and any error message. Never send passwords, authenticator codes, recovery codes, or card or bank details.