ReachLink Support Center

1. Your administrator creates your ReachLink user account.
2. ReachLink automatically sends a secure invitation to your email address.
3. Open the invitation email and follow the activation link.
4. Create your password and confirm it.
5. Sign in using your email address and new password.

If the invitation is missing, check your spam or junk folder and ask your administrator to verify your email address.

1. Open the ReachLink application address provided by your administrator.
2. Enter your registered email address.
3. Enter your password.
4. Select the sign-in button.
5. If two-step login is enabled, complete the verification prompt.

Your conversation list displays the text conversations available to your account and user permissions.

• New message: Start a new text conversation.
• Search: Find conversations by name, phone number, or message content.
• Inbox: Filter the conversations available to you.
• Conversation: Select a conversation to view messages and respond.

1. Select New message.
2. Enter the recipient's phone number.
3. Select an available business number if prompted.
4. Open the new conversation.
5. Type your message and select Send.

Only use ReachLink to contact recipients when you have the appropriate permission or consent to message them.

1. Select the conversation from your inbox.
2. Review the recent message history.
3. Type your response in the message field.
4. Press Enter or use the send button.

To create a new line without sending, use Shift + Enter.

Yes. ReachLink supports picture attachments, short video attachments, and emoji.

1. Open the conversation.
2. Select the attachment or emoji button beside the message field.
3. Choose the file or emoji you want to send.
4. Review the message and send it.

Supported picture formats include JPG, PNG, GIF, and WebP. Short videos support MP4 and 3GP, subject to the application's file-size limits.

1. Locate the search field above the conversation list.
2. Enter a contact name, telephone number, or message text.
3. Select the matching conversation to open it.

An unassigned conversation is not currently assigned to an individual staff member.

Authorized administrators can use conversation assignment controls to direct the conversation to an appropriate user.

The conversations visible to you depend on your account permissions.

1. Open the conversation.
2. Find the conversation actions menu.
3. Select the archive option.

Archiving helps organize your inbox. It is different from permanently deleting a conversation.

This feature requires appropriate administrator permissions.

1. Open the account menu and select Manage users.
2. Select the option to add a user.
3. Enter the user's name and email address.
4. Select the appropriate user role.
5. Assign a business telephone number if needed and available.
6. Save the new user.

ReachLink automatically generates and emails a secure invitation link to the new user. They can follow the link to create their password and activate their account.

ReachLink uses user roles and conversation assignments to control access.

Some users can only see conversations assigned to them, while authorized administrators may view all conversations within their organization.

Contact your account administrator if you believe you need additional access.

Yes. ReachLink supports assigning business telephone numbers to individual users.

Administrators can manage assignments according to how the organization handles incoming and outgoing messages.

Two-step login adds a second verification step when signing in.

When prompted, use a compatible authenticator application to scan the setup code or enter the provided setup key.

Enter the current verification code to complete the process. Save your recovery codes somewhere secure and private.

ReachLink supports browser push notifications for new messages.

• Allow notifications when your browser requests permission.
• Check that ReachLink is not blocked in your browser's notification settings.
• Verify that your computer or mobile device is not silencing notifications.
• Confirm that your user permissions allow notifications for the relevant conversations.

Browser and operating-system support may affect notification delivery.

1. Confirm that the recipient's telephone number is correct.
2. Check your internet connection.
3. Review any error or delivery status displayed in ReachLink.
4. Confirm that you are using an authorized, active business number.
5. If the problem continues, contact 10 Digits Support.

Include the approximate time, recipient number, and any error message when requesting assistance. Do not repeatedly resend a message when its delivery status is uncertain.

1. Check your spam or junk email folder.
2. Confirm that your administrator entered the correct email address.
3. Allow a few minutes for email delivery.
4. Ask your administrator to review your invitation if it still hasn't arrived.

Do not share your invitation link or password with anyone else.

Contact your ReachLink account administrator to request a password reset.

Use the secure reset link provided through the account recovery process to create a new password.

ReachLink requires passwords of at least 12 characters during password setup.