A 10 Digits Service
On Call. On Time.
FieldLink answers your after-hours calls and gets urgent ones to a real person on your team, fast. For plumbers, HVAC and electrical crews, property managers, leasing offices and any business that gets calls after the doors close.
How It Works
Every after-hours call reaches someone.
Set it up
Add each location with its own phone number, the people on call in the order to try them, and who gets the email reports.
Your customer calls
They hear your greeting and choose: leave a message, or say it's urgent.
We find your team
Urgent calls ring your on-call team one at a time. The first person to accept is connected to the caller. If no one picks up, the caller leaves a voicemail.
Nothing slips through
Every urgent call gets a ticket number, and your team gets an email with what happened and the recording attached.
Who It's For
Built for any business with a phone line.
Plumbing, HVAC and electrical
A burst pipe at 2 a.m. reaches whoever is on call tonight, not a full voicemail box.
Apartments and leasing offices
Residents report a leak or lockout after hours and maintenance hears about it right away.
Property and facilities managers
Give every building its own number and its own on-call list, all from one place.
Any service team
If your customers sometimes need someone right now, FieldLink gets them to a person.
What You Get
Simple for callers. Clear for your team.
One number per location
Each office, building or service area gets its own line, greeting and team.
An on-call order you control
Add, remove and reorder who gets called first from the web portal.
Voicemails in your inbox
Regular messages arrive by email with the caller's number and the audio file.
A written record of urgent calls
Ticket number, who was tried, who answered, and how it ended.
Your company, your logo
Manage several companies and locations in one portal, each with its own users and branding.
Simple accounts for your staff
Invite users by email and let them reset their own passwords.
Ready to stop missing calls?
Email support@10digits.net and we'll set up your first location.
FieldLink is a product of 10 Digits LLC.
