1. Acceptance of Terms

By accessing our website, requesting services, establishing an account, or using services provided by 10 Digits, you agree to these Service Terms and Conditions and any applicable service agreements between you and 10 Digits.

If you do not agree to these terms, you should not use the applicable services.

2. Services

10 Digits provides business technology and communications services that may include:

• Managed IT services and technical support
• Network and infrastructure services
• Microsoft 365 and cloud services
• Cybersecurity-related services
• Business voice and VoIP services
• Business messaging and SMS services
• Customer support and account assistance
• Other technology and communications services

Specific services, pricing, service levels, limitations, and responsibilities may also be governed by an order, proposal, statement of work, service agreement, or other agreement between 10 Digits and the customer.

3. SMS and Text Messaging Terms

10 Digits provides customer-care and two-way conversational SMS messaging for customers and individuals who contact us regarding our services.

Our SMS program is intended for customer support, service inquiries, account assistance, service coordination, and responses to communications initiated or requested by the customer.

How You Opt In

You may opt in to SMS communications by voluntarily initiating a text conversation with 10 Digits at (281) 936-8221. Our business texting number and SMS disclosure are published on our Contact page.

When you voluntarily send a text message to 10 Digits, you consent to receive conversational SMS responses related to your inquiry, customer support, account assistance, service coordination, or services you request.

Types of Messages

Messages sent through the 10 Digits customer-care SMS program may include:

• Responses to customer inquiries
• Technical support communications
• Updates regarding an existing support request
• Account assistance
• Service coordination
• Appointment or scheduling communications related to requested services
• Other conversational messages requested or initiated by you

This customer-care opt-in method is not used by 10 Digits to send unsolicited marketing messages.

Opting Out

You may opt out of SMS communications at any time by replying STOP to a message from 10 Digits.

After submitting an opt-out request, you may receive a confirmation message indicating that you have been unsubscribed. You will receive no further SMS messages through that messaging program unless you subsequently opt in again.

Getting Help

For SMS assistance, reply HELP to a message from 10 Digits or contact us at gethelp@10digits.net .

You may also call our main office at (346) 406-1441 .

Carrier and Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may depend on your wireless carrier, network availability, device compatibility, and other factors outside the control of 10 Digits.

4. SMS Privacy

Information collected or processed in connection with our SMS messaging program is handled in accordance with the 10 Digits Privacy Policy.

Information may be provided to telecommunications carriers, messaging platform providers, and other service providers when reasonably necessary to transmit, process, deliver, secure, or support SMS communications on behalf of 10 Digits.

For additional information about how we collect, use, and protect personal information, please review our Privacy Policy .

5. Acceptable Use

You agree not to use 10 Digits services to transmit, facilitate, or participate in communications or activities that are unlawful, fraudulent, abusive, deceptive, harassing, threatening, unauthorized, or otherwise prohibited.

Use of our telecommunications and messaging services must comply with applicable laws, regulations, telecommunications carrier requirements, and messaging industry requirements.

Prohibited activity includes, but is not limited to:

• Sending unlawful or fraudulent communications
• Sending unsolicited messages where consent is required
• Using purchased or improperly obtained contact lists
• Using deceptive or misleading opt-in practices
• Continuing to message recipients after a valid opt-out request
• Attempting to interfere with or misuse telecommunications networks or systems

6. Customer Messaging Responsibilities

Customers who use messaging services supplied by 10 Digits to communicate with their own recipients are responsible for ensuring their messaging practices comply with applicable laws, regulations, carrier requirements, and messaging industry requirements.

Where consent is required, customers are responsible for obtaining and maintaining appropriate consent before sending messages.

Opt-out requests must be honored, and recipients must be provided appropriate methods to stop receiving messages and obtain assistance.

7. Service Availability

10 Digits works to provide reliable technology and communications services. However, unless expressly stated otherwise in a separate service agreement, we do not guarantee that services will always be uninterrupted, error-free, or continuously available.

Telecommunications and technology services may depend on third-party carriers, internet service providers, cloud platforms, networks, recipient devices, utilities, and other infrastructure outside the direct control of 10 Digits.

8. Third-Party Services

Certain 10 Digits services rely on or integrate with third-party telecommunications carriers, messaging providers, software vendors, cloud platforms, hosting providers, payment processors, and other technology providers.

The availability and performance of 10 Digits services may therefore be affected by third-party systems and services outside our direct control.

9. Account and Customer Responsibilities

Customers are responsible for providing accurate account and contact information and for activity performed through their accounts or authorized users.

Customers are responsible for taking reasonable steps to protect account credentials, devices, systems, and other methods used to access 10 Digits services.

Customers must use services in accordance with applicable laws, regulations, carrier requirements, these Service Terms and Conditions, and any additional agreement applicable to the service.

10. Suspension or Termination

10 Digits may suspend, restrict, or terminate access to services when reasonably necessary to protect our systems, customers, telecommunications networks, service providers, or third parties.

Services may also be suspended or terminated when their use violates applicable law, carrier requirements, these terms, or another applicable service agreement.

11. Privacy

Your use of 10 Digits services is also subject to our Privacy Policy, which explains how personal information, including information associated with SMS communications, is collected, used, disclosed, and protected.

View our Privacy Policy .

12. Changes to These Terms

10 Digits may update these Service Terms and Conditions periodically to reflect changes to our services, business practices, technology, legal requirements, or carrier and telecommunications requirements.

Updated terms will be posted on this page and the "Last Updated" date will be revised when appropriate.

13. Contact Information

If you have questions about these Service Terms and Conditions or the 10 Digits SMS program, please contact us.